Payment Options

 Karnes Electric Cooperative, Inc. (KEC) offers many options when it comes to paying your electric bill.

 ·        Payment by mail – Send your check or money order, along with your payment stub (and meter reading if applicable), to the address shown on your bill.

 ·        Payment in person – Bring your payment along with your stub and account number to one of our two office locations. Office hours are from 8:00am to 5:00pm Monday through Friday except for observed Holidays. Night deposit boxes are available at both offices.

 ·        Payment by telephone- Call one of our two locations during office hours to pay by MasterCard, Visa, Discover, or American Express. KEC does not charge convenience fees for credit card payments.

 ·        Payment by Recurring Credit or Debit card- The amount of your monthly electric bill can be charged on your credit or debit card on the first working day of each month after the necessary form has been executed. You will still receive a monthly statement for your records. Print and mail the completed Recurring Credit or Debit Card Authorization Form to Karnes Electric Cooperative, Inc., PO Box 7, Karnes City, TX 78118.

 ·        Pay Bill Online- You’ve been asking for it and it is finally here. KEC members can now pay their electric bills online by MasterCard, Visa, Discover and American Express! KEC does not charge convenience fees for credit card payments. To apply, you will need to click on Pay Bill Online above and enter and submit all required fields for online access.

Click here for Community Service Agencies that may be able to help with financial assistance. If you have any questions concerning your bill, please call (830) 780-3952 during office hours.
 

 

  Delinquent Accounts

 Your bill is considered delinquent if payment has not been received in the Cooperatives offices within sixteen (16) days after the bill is issued. A disconnect notice will be mailed stating the account will be disconnected without further notice if the past due amount is not paid within ten (10) days.

 If your payment was mailed prior to receipt of a disconnect notice, please contact your local office for verification.

 Certain costs and fees associated with delinquent and disconnected accounts will include:

 ·        Delinquent penalty currently 5.0%

·        Disconnection fee - $50.00 during normal business hours, $70.00 after hours and on weekends and holidays.

·        All Energy registering on the meter that has not been billed must be paid prior to reconnection.

·        Reconnection Fee - $50.00 during normal business hours, $70.00 after hours and on weekends and holidays.

·        Deposit/additional deposit – the Cooperative may require that you maintain a deposit balance up to the estimated billing for the sum of the three highest months during a twelve month period.

·        Other fees as applicable (for example, if the Servicemen collect your past due amount rather than disconnect service, a $50.00 Collection fee will be assessed).